Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.
Create an AccountWe will maintain the privacy of your information using technology and will adhere to policies that prevent unauthorized use of your personal information. We are committed to the open and transparent management of your personal information in line with our obligations under the privacy laws and to you as our valued customers. This policy sets out how we collect, use and disclose personal information. More information on Singapore’s Personal Data Protection Act (PDPA) can be found at: https://www.pdpc.gov.sg/
When making enquiries, we may keep your email address for our future reference. When registering as a customer, we keep a copy of your contact and delivery details on our server. When making payment via PayPal , we keep a record of its details to process payment. Information is necessary to ensure delivery of goods and services, the continuance of our business and provide you with anything else you might require.
We use information collected to monitor and track usage of our website, viewing and traffic patterns, customer behaviour, and other similar information. We compile this information into a statistical aggregate and use this information for internal business and administrative purposes which include improving our website, our product and service offerings, our operations, and ultimately delivering better results for you.
The organisations to which we may disclose your personal information for the purposes described in this Privacy Policy include, but are not limited to, the third parties that provide services such as our payment gateway, marketing, logistic and technology support which are required to fulfil a transaction.
We may use your personal information, with your consent, for the purpose of carrying on our business as an online retailer and any other related activities that you may expect from us. This includes, but not limited to, sending notices about special offers, new services, e-newsletters, promotions, and other similar information. Direct marketing communications will be consistent with our obligations under applicable laws. You may email us for withdrawal of consent from receipt of these communications and we will gladly respond to a withdrawal request within 10 business working days.
We do not disclose your personal information in any other way unless it is required or authorized by you or the law. In addition, we only permit authorized employees, who are trained in the proper handling of customer information, to have access to that information. Use of your information is only for the purpose of which it was collected and will only be made in accordance with applicable laws. We do not sell trade or rent your personal information to others.
If you have any questions about privacy, your personal information, direct marketing, our obligations or this policy, please contact us at info@mongwines.com or write to us at: Mong Wines SG, 1 Scotts Road #24-10 Shaw Centre, Singapore 228208.
You can also contact us at anytime to seek access or correction of the personal information we hold about you. If you wish to complain about a breach of your rights under the PDPA, please contact us at the email and and postal address above providing details of your complaint in writing. We will respond to any complaint within 30 days.